(ITSM or IT Service Management) refers to all activities involved in the design, creation, provision, support, and management of the life cycle of IT services.
What is ITSM?
It is the craft of implementing, managing and delivering IT services to meet the needs of a company. It ensures that the appropriate mix of people, processes, and technologies is in place to create value.
Think of every piece of technology you use in your workplace – your laptop, the applications installed on it, the printer your entire team has applications, or the ability to have your password reset after 15 times. These are all of the services provided by your IT services or IT Service Team.
As technology becomes integral to almost every company, companies are looking to integrate IT services into their overall business needs. ITSM helps companies build a structure around the life cycle of IT services, from creation to management and maintenance.
What Does ITSM Do For Your Business?
ITSM offers different business environment management standards to provide to IT services and customer service practices. It includes quality management, software engineering, change management, information security management, and popular management framework standards such as ISO 9000, ITIL, and ISO / IEC.
Benefits of efficient ITSM processes
Regardless of the size of the enterprise IT service management is an organization involved in any way. ITSM ensures that incidents, service requests, problems, changes, IT resources, and other aspects of IT services are optimized.
IT teams in your company different workflows and best practices can in ITSM apply, as described in ITIL.
Here are the most important benefits of ITSM:
- Higher returns on IT investments
- Lower costs for IT operations
- Minimal service outages
- Ability to set up clearly defined, repeatable and manageable IT processes
- Efficient analysis of IT problems to reduce recurring incidents
- Improved efficiency of IT help desk teams
- Well-defined roles and responsibilities
- Better transparency in IT processes and services