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ITIL 4 Foundation​ Coaching

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Empower yourself with the knowledge and skills to conquer ITIL implementation challenges.​

A confident IT professional working on a computer, surrounded by flowcharts and diagrams representing ITIL processes.​

Your Key to Success in IT Service Management

Are you struggling with ITIL implementation, unsure of where to begin or how to proceed? We’ve got you covered. Our ITIL 4 Foundation course will equip you with the knowledge and confidence you need to tackle ITIL projects head-on.

What You’ll Gain from Our ITIL 4 Foundation Course:

  1. In-Depth Understanding of ITIL Framework Become proficient in ITIL processes, principles, and best practices to ensure a smooth ITIL implementation in your organization.
  2. Practical Application and Problem Solving Learn to navigate real-world challenges with hands-on exercises and case studies that simulate ITIL implementation scenarios.
  3. Confidence to Drive ITIL Initiatives Grow in your IT service management career by developing the ability to lead and manage ITIL projects with poise and professionalism.
  4. Certification and Recognition Upon completion of the course, you’ll receive an ITIL 4 Foundation certification, enhancing your credibility in the ITSM field.
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Udemy Students​
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Kaleb H
Kaleb HUdemy Student
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Easy to read, thank you for providing a detailed study guide. I also appreciate how inexpensive the course is.
David B
David BUdemy Student
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I never knew online learning could be this interactive. My assignments are always marked on time and the lecturer gives his own input on areas i need improvement.
V VUdemy Student
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Whole course was very informative and easy to understand, I learned a lot! studying an hour a day is enough and Ill update my review once I pass the exam. UPDATE: Hello Samir! Thank you for your help! I have your ITIL 4 Foundation course and the practice exam. And I just passed the exam just 5 mins ago! I scored 35/40 and the exam felt easy. Thank you very much!
KunalUdemy Student
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I view I liked I purchased it In this course, i can say that there is a simplicity in delivering the complex concepts which actually enables us to understand what ITIL is all about.
Josphine S
Josphine SUdemy Student
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Good delivery and course content is detailed enough. Learning made interesting. Thank you.
Gray T
Gray TUdemy Student
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Perfect match for my job as a technical support, the scenario helped me to understand ITIL and service management

In our ITIL 4 Foundation coaching sessions, we will cover:

ITIL 4 Overview

  • The importance of ITIL 4 in IT service management
  • Key concepts, principles, and terminology
  • ITIL 4 structure and components


The ITIL Service Value System (SVS)

  • Service Value Chain
  • Value Stream Mapping
  • Practices and their roles in the Service Value System 


ITIL Guiding Principles

  • The seven ITIL Guiding Principles
  • Applying the Guiding Principles in different contexts 

ITIL 4 Practices

  • Exam format and requirements
  • Strategies for effective exam preparation
  • Tips and tricks for exam success


ITIL 4 Certification Exam Preparation

  • Tracking and analyzing key Service Desk performance metrics
  • Identifying areas for improvement and implementing changes
  • Continuously refining and optimizing Service Desk processes and skills

Target Audience

  • IT Professionals: Individuals in various IT roles who manage IT services, ensure service quality, and align IT with business needs.
  • IT Service Managers: IT managers responsible for IT service management. Our coaching sessions will help them understand and implement ITIL 4 best practices.
  • ITSM Practitioners: IT service management professionals who want to learn more about ITIL 4 Foundation and improve their organization’s IT service management.
  • ITIL Certified Professionals: Professionals with previous ITIL certifications who want to upgrade their skills to ITIL 4 Foundation.

Coaching Structure

Our ITIL 4 Foundation coaching sessions are designed to provide a flexible and interactive learning experience that caters to your specific needs and goals. The coaching structure consists of the following components:

  • Pre-Assessment: Before starting coaching, we pre-assess your ITIL knowledge, skills, and experience. This helps us customize coaching sessions and maximize value.
  • Session Format: Our one-on-one and group coaching sessions let you choose the best learning environment. Coaching sessions include video meetings, webinars, and live workshops. Our expert coaches provide real-time feedback and allow you to ask questions.
  • Duration and Frequency: Each coaching session lasts 60–90 minutes, giving enough time to discuss the topic and answer questions. Depending on your schedule, sessions can be weekly, bi-weekly, or monthly. We recommend 6-8 sessions to cover the core topics in ITIL 4 Foundation and ensure you understand the subject.
  • Hands-On Exercises and Worksheets: We use hands-on exercises, case studies, and worksheets during coaching sessions to help you apply the concepts to real-world situations. These exercises will improve your problem-solving skills and prepare you for workplace ITIL 4 Foundation challenges.
  • Continuous Support and Feedback: We provide ongoing coaching support and feedback to help you confidently apply the best ITIL 4 Foundation practices and techniques. Our coaches are always available to offer advice, support, and resources.

The benefits of ITIL 4 Foundation coaching

  • Improved Service Quality: Coaching helps IT professionals adopt ITIL 4 best practices, resulting in enhanced service quality and IT performance.
  • Increased Efficiency: IT staff can manage IT services more efficiently and collaboratively by implementing the ITIL 4 framework.
  • Better Alignment with Business Needs: ITIL 4 Foundation coaching enables IT professionals to align IT services with business requirements, supporting business goals.
  • Knowledge Transfer: IT professionals can learn from experienced coaches and share their knowledge with colleagues to promote continuous learning and improvement.
  • Increased Confidence: IT professionals can gain confidence in their ITIL 4 Foundation skills through coaching.
  • Compliance and Best Practices: ITIL 4 Foundation coaching helps IT professionals comply with industry standards, fostering a culture of compliance.
  • Continuous Improvement: Coaching sessions enable IT departments to continuously improve their ITIL 4 Foundation processes.
  • Competitive Advantage: ITIL 4 Foundation coaching can improve IT performance and give companies a competitive edge.

Pricing and Packages

Essential Package

IT professionals looking to learn or refresh ITIL 4 Foundation.
$ 19 Hour
  • Includes ITIL 4 Foundation coaching sessions.
  • Offers a lower price for those with limited budgets or specific coaching needs.
  • Includes basic learning resources.

Advanced Package

Ideal for IT professionals with some ITIL 4 Foundation experience looking to improve their skills and IT service management.
$ 29 Hour
  • Offers advanced coaching with real-world case studies.
  • Discounts for multiple sessions or long-term coaching plans.
  • Includes premium learning materials and priority coaching scheduling.

Team Package

Designed for teams or organizations looking to improve ITIL 4 Foundation.
$ 12 Hour
  • At least 5 trainees
  • Group coaching allows team members to learn and share.
  • Offers a group discount, making professional development more affordable for companies.
  • Includes customized coaching content to meet team or organization goals.