The ITIL 4 Leader: Digital & IT Strategy Certification is a senior level course/certification designed for individuals with three (3) or more years of management experience. It focuses on the importance and challenges of creating an appropriate digital strategy to enable success across departments and organizations. It also looks at how the digital business strategy can (and should) be integrated into the IT strategy and aligned with the wider organization’s goals.
The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders.