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ITIL4 Foundation Basics

ITIL4 Foundation

What is ITIL Foundation?

ITIL4 Foundation presents an end-to-end operational model for the design, distribution, and continuing improvement of technology-enabled goods and services.

The Benefits of ITIL 4 Foundation Certification

  • ITIL4 Foundation offers a new approach: As part of ITIL4 Foundation test training, candidates study a systematic approach to best practices. This is why ITIL-certified professionals are so popular.
  • Approved with Great Abilities: Preparing for and passing the ITIL4 Foundation exam enables one to identify, plan, and support a company’s IT services function, improving productivity, efficiency, and effectiveness.
  • Enhancing the Customer Experience Through Knowledge and Skill: What company wouldn’t desire happy customers? ITIL4 Foundation certified people do this. ITIL4 Foundation training focuses on customer demands and expertise to enhance service continuously.
  • Contribute to enhancing productivity within the organization: Any company can always boost productivity. Every manager thinks his staff can be more productive. An ITIL-certified professional can assist accomplish this goal and boost productivity.
  • Become a Valuable Resource for the Company: A person with ITIL Foundation certification has the skills, knowledge, credibility, and dependability to assist the company concentrate on value-generating/delivering activities. This gives the company a competitive edge, making ITIL-certified staff priceless.
  • Help the company’s digital transformation goals: ITIL 4 incorporates new technologies, best practices, processes, and frameworks. These new ways equip one to guarantee IT service operations work efficiently, update, and convert to fulfill digital transformation objectives.
  • ITIL 4 Foundation Certification Improves Performance: ITIL4 Foundation certification will help you automate regular processes, find opportunities to integrate IT with business, optimize costs, and build a customer-centric strategy.

The guiding principles

Its guiding principles—recommendations that lead an organization in all situations—are one of my favorites. The guiding principles make ITIL4 foundation more realistic in my opinion, so they will be displayed prominently in our workplace.

  1. Focus on value: Remember that value is all about perception, which is where CX and UX come in.
  2. Start where you are: Keep what works and make modifications where required.
  3. Progress iteratively with feedback: Accept agile, improve major projects in tiny chunks, and seek feedback.
  4. Collaborate and promote visibility: Collaborate with service providers, customers, dev, and ops. Remember that participation does not equate to an agreement and that excellent judgments need data visibility.
  5. Think and work holistically: make your company a more vital component of the larger endeavor to assist others to produce value.
  6. Keep it simple and practical: don’t attempt to cover everything; instead, build exception rules.
  7. Optimize and automate: but not at the expense of the client experience.

These are fantastic contributions to the ITIL 4 framework, and I hope to see them expanded upon in future works. I enjoy the general emphasis on collaboration, but I’d want to see more detail on how or what that collaboration should look like, particularly when combining DevOps, agile, and lean frameworks and teams.

ITIL4 Foundation 4 Dimensions of Service Management

Value and cooperation are key to all ITIL4 foundation concepts, as well as the four ITIL dimensions. ITIL adds two additional dimensions: partners and suppliers, to the typical suspects of people, processes, tools, and value streams.

This portion interests me since the industry’s current main issues and ambitions are around CX and people. I see wonderful aspects in the “organization and people” component, such as openness, shared values, leadership, and trust.

The vagueness of the ITIL4 foundation rules on culture, people, and openness intrigues me.

The inclusion of “partners and suppliers” reflects the reality of enterprises outsourcing more business-critical functions. Of course, value streams are a terrific method to work on continual improvement.

ITIL4 Foundation Service Value Chain

ITIL service value chain

The service value system describes how an organization’s components and actions work together to create value.

ITIL’s service value chain has six activities that reflect how an organization creates value:
  1. Plan: To ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.
  2. Engage: To provide a good understanding of stakeholder needs, ensure transparency, and maintain continual engagement and good relationships with all stakeholders.
  3. Design and Transition:To ensure that products and services continually meet stakeholder expectations for quality, cost, and time to market.
  4. Obtain/Build: To ensure that service components are available when and where they are needed, and that they meet agreed specifications.
  5. Deliver and Support: To ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
  6. Improve: To ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Each activity transforms inputs into outputs for the value chain. Inputs might be demand from outside the value chain or outputs from other activities, whereas ITIL standards promote transformation utilizing internal or third-party resources, procedures, skills, and competences.

Examine each activity’s purpose, inputs, and results. As each value stream is made up of multiple activities and practices, the mentioned inputs and outputs won’t always apply. The inputs and outputs lists are not prescriptive and may be changed when designing value streams.

ITIL Practices

The 34 ITIL practices replace the 26 processes in the previous ITIL edition. These, in turn, consider organizations and people, information and technology, partners and suppliers, and value streams and processes.

Like earlier ITIL updates, this one should make things more realistic and easy to grasp, or even apply in your company in little bits and pieces. Until the ITIL4 foundation covers all practices, we won’t know exactly how the two vary.

ITIL 4 seems good, and I eagerly await the rest of the year’s offerings. Historically, ITIL was criticized for being overly theoretical and process-driven, and not being up to date.

CX, value, people focus, and collaboration are all well-covered in ITIL4 Foundation, but I was looking for more detailed guidance.

In particular, ITIL and DevOps, and agile have a complex relationship. Some references, but not much in ITIL4 foundation. Better collaboration guidelines or active gluing of them together would have been helpful.

The ITIL standard combines the best features of many frameworks. There are numerous areas where it appears to refer to DevOps without describing how to overcome misconceptions and issues between DevOps-oriented teams and ITIL-oriented teams.

ITIL 4 foundation course

We are providing a number of ITIL4 courses from Foundation to Expert.

How hard is ITIL 4 Foundation exam?

Statistically, over 80% of people pass the exam each time they take it. The test isn’t difficult, but it does require adequate preparation. This doesn’t mean you can skip preparations. If the test is easy, so will the questions. You only need the right study materials to pass.

Exam content can be easily prepared and practiced using official site and internet resources. Select the right study materials and put in enough time to get the grade you want.’s online ITIL 4 Foundation Exam tutorials provide exam policies and preparation resources. 24/7 tutorials. Let’s look at some of the preparation resources now.

How do I prepare for ITIL 4?

  • Read about the topic first. It helps you start the course well. Look at the Foundation book and the AXELOS content hub to find interesting and useful content.
    Ask course-related questions. Lots of questions.
  • Repeat if necessary. If you don’t understand the concepts, you won’t be able to answer test questions. You must show that you understand, not just remember, the material.
    Don’t worry if nothing happens immediately. As the class progresses, the idea becomes clearer. The topic is sometimes discussed last.
  • Note things you don’t understand, especially. It helps you determine what you know and don’t understand (so you can ask more questions).
  • Use examples from your own life. Ask how ITIL 4 affects your job. Your teacher may use real-world examples. Sharing your experiences helps the class. You must answer exam questions from an ITIL perspective, not your own.
  • Use our Sample tests which is available for free. Read each question carefully so you know how to respond. Work with the group to figure out the wrong answers. ITIL 4 app offers exam prep.
  • Don’t be discouraged by difficult questions. They’re difficult and have varying levels of difficulty. You can review questions before the test. First-thought answers are often correct, so don’t change them. Only change a mistaken answer.

What careers is the ITIL 4 Foundation certification useful for?

5 Career Paths with an ITIL Foundation Certification

There are two main reasons why an ITIL Foundation certification can maximize your career and earning potential. Firstly, as a best practice methodology, ITIL certification means you can optimize service both on a daily level, and long term. Secondly, as a scalable framework, ITIL can bring tangible benefits across a wide variety of sectors. That means the skills you learn will be applicable to countless career opportunities.

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