The goal of the course is to enable professionals to gain an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners in order to enhance the performance of their organization.
Introduction In the rapidly evolving world of information technology, IT service management has become a critical component in ensuring the smooth functioning of businesses. To
ITIL, which stands for “Information Technology Infrastructure Library,” is a set of rules for managing and delivering high-quality IT services. ITIL 4 is the most
