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Digital Transformation

Digital Transformation and ITIL4

By November 22, 2021No Comments

Many organizations recognize ITIL as a core component of a successful digital transformation project as they introduce digital workflows.

Everything changed with ITIL4, previous generations of ITIL have had the reputation of being rigid and inflexible.

ITIL 4’s new capabilities, including improved recognition and support for integrating Agile, DevOps, Lean, and other best practices tools. Those tools were built into the framework structure supported very well with the Service value chain.
ITIL is now well-placed for current transformation priorities, and that it now has the flexibility for widespread adoption across the organization beyond IT.

Benefits of ITIL For Any Organization

The benefits that ITIL 4 offers the organizations, as it undertakes digital transformation, are varied but include:

  • Future-proofing Service Management practices.
    • In addition, one of the core goals of all transformation exercises is to provide enterprises with the platform they need for both resilience and scalability indefinitely.
    • For instance, ITIL 4 helps future-proof Service Management by delivering modern, scalable, technology-agnostic practices and guidance.
  • Better ROI for Service Management.
    • ITIL 4 companies cannot reduce the need to invest in Service Management within IT or across the broader enterprise.
    • However, it will help Service Management practices be more constructive and streamlined.
  • Faster service delivery and support.
    • ITIL 4 encourages streamlining of the journey from the opportunity to delivery and ongoing support.
    • The ITSM and ESM functional groups can start more rapidly responding to challenges and opportunities.
  • ITIL now has a better alignment of strategic intent and services delivered across the business.
    • For the IT department, because the ITSM function can be more responsive, ITIL 4 enables it to meet better the needs of other lines of business, where dynamic responsiveness is essential to their functions.
  • Ongoing improvement to services and products.
    • ITIL 4 enables and facilitates Agile best practices with continual, iterative product and service development. This is critical for companies to take advantage of the real-time dynamic opportunities in digital revenue.

Digital Transformation and ITIL4

In other words, digital transformation is an irrefutable force in IT. Definitely, because it acknowledges that IT is now whole-of-business, organizations need to be restructur it with that in mind. Therefore, for the IT team, leveraging ITIL 4 to make sense to the rest of the organization is a quick path to transformation success and the future-proofing of the environment.

samir faraj

Experienced, motivated, and results-oriented Managing Business Consultant with more than +16 years of proven achievements in information technology and Business Management.Certified ITIL 2011 EXPERT, ITIL 4 ® MANAGING PROFESSIONAL, ITIL EXPERT. Certified TOGAF 9.1, COBIT 5 FOUNDATION, CLOUD COMPUTING, ISO9001, ISO27001, EXECUTIVE MANAGEMENT

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