ITIL 4 High Velocity IT

ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business processes, plans, and services are agreed upon, developed, and deployed.  It is about enabling digital organizations to function effectively and efficiently in high-velocity environments.  By engaging these perspectives organizations can more effectively begin and continue on their digital journey.

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What is High-Velocity IT?

In ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business proceses, plans and services are agreed, developed and deployed.  It is about enabling digital organizations to function effectively and efficiently in high-velocity environments.  By engaging these perspectives organizations can more effectively begin and continue on their digital journey.  The HVIT course covers all of the activities in the Service Value Chain (SVC) from the perspective of:

  • How to exploit disruptive technologies?
  • How do I go fast?

Disruptive Technologies

HVIT looks at the disruptive technologies from 3 perspectives:

  • What are the disruptive technologies?
  • How the ITIL practices relate to them?
  • How can you exploit the disruptive technologies?

The Agile, Lean & DevOps Connection

The underlying principal of HVIT is how to exploit disruptive technologies and how do I incorporating the Agile, Lean and DevOps principles that have been around for some time and how to use them to deliver the service functionality that needs to be there.

Who Should Take HVIT?

The ITIL 4 HVIT course is one of the four required courses for individuals seeking their ITIL 4 Managing Professional Certification.  The  ITIL 4 Managing Professional module is for designed specifically for individuals involved in organizational digital transformation.  It is also helpful for individuals  involved in IT Management and Service Management roles.

With the HVIT Certifications you will learn how to:

  • Recognize and manage complex adaptive systems
  • Bridge the development and operations gap
  • Improve performance with Lead, Agile and DevOps methods
  • Increase the speed and quality of services
  • Make value-creating digital and IT investments

Who Can Take the HVIT Course & Exam?

In order to take the HVIT course, students must hold the ITIL 4 Foundation Certification and have completed an accredited ITIL 4 HVIT course, and have the required Letter of Attendance from an Accredited Training Provider.  GogoTraining is an ITIL Accredited Training Provider and the HVIT course on GogoTraining is Accredited by PeopleCert.

Individuals who hold the Managing Professional Certification via the ITIL 4 Managing Professional Transition course are also qualified to take the HVIT course.

Module 00: Introduction

Module 01: HVIT Terms

  • Terms Used in HVIT
  • When is Transformation Desirable & Feasible
  • Service Interactions & Band of Visibility

Module 02: HVIT Objectives

  • Valuable Investments
  • Fast Development
  • Resilient Operations
  • Co-Created Value
  • Assured Conformance

Module 03: HVIT & The Four Dimensions

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • PESTLE & VUCA

Module 04: HVIT & the SVS/SVC

  • Service Value System Enables HVIT
  • Value Chain Activities & DevOps
  • Service Consumer
  • Value Streams in HVIT Organizations

Module 05: HVIT & Digital Product Lifecycle

  • Service Provider and Service Consumer
  • Consumer Perspective of Digital Product Lifecycle
  • Digital Product Lifecycle and Band of Visibility
  • Stages of the Digital Product Lifecycle

Module 06: HVIT Principles, Models and Objectives

  • Key Behavior Patterns
  • Models that Influence Organizational Culture
  • Models and Concepts and Related Key Behavior Patterns

Module 07: Purpose Models

  • Establishing Ethical Principles
  • Ethics and AI
  • Design Thinking
  • Empathize with Stakeholder
  • Focus on What the Customer Does and Needs

Module 08: People Models

  • Safety Culture
  • Feel Trusted and Valued
  • Care and Concern for the Workforce
  • Foster Feedback and Act on It

Module 09: Progress Models

  • Working in Complex Environments
  • Systems Thinking
  • Complex Thinking
  • Cynefin Framework
  • Minimum Viable Product

Module 10:  Progress Models Part 2

  • HVIT Needs to be Based on Lean Culture
  • Keys to Lean Culture
  • Continual Improvement Model
  • Toyota Kata

Module 11: Key Characteristics of HVIT

  • HVIT Applied to SVC
  • Lean Principles
  • Agile Principles
  • Resilient
  • Continuous Integration & Continuous Delivery
  • Service-Dominant Logic

Module 12: Ensuring Valuable Investment 

  • Techniques for Valuable Investment
  • Prioritization Techniques
  • Minimum Viable Products and Services
  • Product and Service Ownership
  • A/B Testing

Exercise: Ensuring Valuable Investment

Module 13: Portfolio Management Practice

  • Purpose
  • Types of Portfolios
  • How Portfolios Enable ROI
  • Practice Success Factors (PSF)

Module 14: Relationship Management Practice

  • Purpose of Relationship Management Practice
  • PSF: Effective & Healthy Relationships – within the Organization
  • PSF: Effective & Healthy Relationships – Organization & External Stakeholders

Exercise: Valuable Investment Practices

Module 15: Ensuring Fast Development

  • Infrastructure as Code (Iac)
  • Loosely Coupled Information System Architecture
  • Retrospective Reviews
  • Blameless Post-Mortem Review
  • Continual Business Analysis

Module 16: Continuous Integration/Delivery/Deployment

  • CI/CD
  • Continuous Testing & Types of Tests
  • Testing Principles
  • Kanban

Exercise: Ensuring Fast Development

Module 17: Architecture Management Practice

  • Purpose of Architecture Management Practice
  • Practice Activities
  • Practice Success Factors

Module 18: Business Analysis Practice

  • Purpose
  • Approach to business analysis
  • Practice Success Factors (PSF)

Module 19: Deployment Management Practice

  • Purpose
  • Key Definitions for Deployment Management
  • Deployment Models
  • Practice Success Factors
  • Activities and Outputs of Deployment Management

Module 20: Service Validation & Testing Practice

  • Purpose & Benefits
  • Keys to Service Validation
  • Service Acceptance Criteria (SAC)
  • Keys to Testing
  • Practice Success Factors (PSF)

Module 21: Software Development & Management Practice

  • Purpose & Focus
  • Terms & Concepts
  • Practice Success Factors (PSF)

Exercise: Fast Development Practices

Module 22: Ensuring Resilient Operations Part 1

  • Techniques for Resilient Operations
  • Technical Debt
  • Chaos Engineering

Module 23: Ensuring Resilient Operations Part 2

  • Definition of Done & Ready
  • Version Control
  • AIOps
  • ChatOps
  • Site Reliability Engineering (SRE)

Exercise: Ensuring Resilient Operations

Module 24: Availability Management Practice

  • Purpose of Availability Management Practice
  • PSF: Identify Service Availability Requirements
  • PSF: Measure, Assess, Report
  • PSF: Treat Service Availability Risks

Module 25: Capacity & Performance Management Practice

  • Purpose of Capacity & Performance Management Practice
  • Scope of Capacity & Performance Management Practice
  • PSF: Identifying Service Capacity and Performance Requirements
  • PSF: Measure, Assess, Report
  • PSF: Treat Service Capacity & Performance Risks

Module 26: Monitoring & Event Management Practice

  • Purpose of Monitoring & Event Management Practice
  • Key Terminology for Monitoring & Event Management
  • PSF: Establish/Maintain Approaches, Models
  • PSF: Ensure Timely, Relevant, Data is Available
  • PSF: Ensure Events are Detected, Interpreted, Acted Upon

Module 27: Problem Management Practice

  • Purpose of Problem Management
  • Key Terminology for Problem Management
  • Problem Identification & Control
  • PSF: Identify & Understand Problems
  • PSF: Optimize Problem Resolution/Mitigation

Module 28: Service Continuity Management Practice

  • Purpose of SCM Practice
  • PSF: Developing and Managing Service Continuity Plans
  • PSF: Mitigate Service Continuity Risks
  • PSF: Ensure Awareness and Readiness
  • Types of Service Continuity Tests

Module 29: Infrastructure and Platform Management Practice

  • Purpose of Infrastructure and Platform Management (IPM)
  • PSF: Establishing Approach for Evolving Needs
  • PSF: Ensure Solutions Meet Current & Anticipated Needs

Exercise: Resilient Operations Practices

Module 30: Ensuring Co-Created Value

  • Techniques for Co-Created Value
  • Service Experience
  • Practices Related to Service Experience

Module 31: Service Design Practice

  • How Service Design Practice Ensure Co-Created Value
  • Benefits of Service Design
  • Design Thinking
  • PSF: Establish & Maintain an Effective Approach
  • PSF: Ensure Services are Fit for Purpose & Fit for Use

Module 32: Service Desk Practice

  • Purpose of the Service Desk
  • Service Empathy
  • PSF: Enabling Effective and Efficient Communications
  • Multi-Channel vs. Omnichannel Communication
  • PSF: Effective Integration of User Communications into Value Streams

Exercise: Co-Created Value Practices

Module 33: Ensuring Assured Conformance

  • Techniques for Assured Conformance
  • DevOps Audit Defense Toolkit
  • DevSecOps
  • Peer Review

Exercise: Ensuring Assured Conformance

Module 34: Information Security Management

  • Purpose
  • Practice Success Factors
  • Develop/Manage Policies/Plans
  • Mitigate Information Security Risks
  • Exercise/Test Plans
  • Embed Information Security Throughout the SVS

Module 35: Risk Management

  • Purpose
  • Practice Success Factors
  • Establish Governance
  • Nuture a Risk Management Culture
  • Analyze and Evaluate Risks
  • Treat, Monitor and Review Risks

Exercise: Assured Conformance Practices

Module 36: HVIT Summary

  • HVIT Key Behaviors
  • HVIT Objectives
  • Keys to HVIT
  • HVIT Learning Outcomes
  • Exam Preparation

Exam Prerequisites:

In order to take this exam students must have completed an accredited High Velocity IT (HVIT) course.

Exam Details:

  • The HVIT exam is a ‘closed book” exam
  • Publications are not permitted to be used in the exam
  • The exam is 90 minutes in duration
  • Students taking the exam in a language that is not their native language are awarded 25% extra time
  • There are 40 questions, each worth 1 mark
  • You need to get 28 questions correct (70%) to pass the exam
  • The questions are all multiple choice

 

How Is the Exam Taken?

The exam vouchers provided by GogoTraining are for online proctored exams.  This gives you the flexibility of taking the exam from any location.

When Will I Receive My Exam Voucher?

Exam voucher orders are purchased within 24 hours following purchase Monday to Friday.

How Long Is My Exam Voucher Valid?

Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire.  Please note that the exam extension must be ordered before your exam expires.

How Do I Schedule My Exam?

Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.

When Can I Take My Exam?

Exam slots are available 7 days a week 24 hours a day.  Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months.  Please note that the extension must be ordered before your exam expires.

If you have any questions email customerservice@gogotraining.com.

This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctore your exam.

Thank you for choosing GogoTraining!

Course with Exam

Course Delivery: The Course is taken online
Exam Delivery: The Exam is delivered online
Length of Access: 1 year
Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.

$899.00Add to cart

Exam Only

Delivery Type: Online Webcam Proctored
Length of Access: 1 year
Hardware Requirements: Computer with Webcam and Internet Access.

$479.00Add to cart

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Meet Your Instructor

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry-specific. This unique approach gives students practical, real-life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years of experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized for the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

Get Your Course Maetrials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Glossary
  • ITIL Practices Purpose Statements
  • HVIT Tables
  • Sample Paper 1
  • Sample Paper 2
  • PDU Info
  • Candidate Syllabus
  • Review Exercises/Solutions

Course Links

These links are activated when you purchase this course.

  • Course Survey

Course Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

Exam Prerequisites:

In order to take this exam students must have completed an accredited High Velocity IT (HVIT) course.

Exam Details:

  • The HVIT exam is a ‘closed book” exam
  • Publications are not permitted to be used in the exam
  • The exam is 90 minutes in duration
  • Students taking the exam in a language that is not their native language are awarded 25% extra time
  • There are 40 questions, each worth 1 mark
  • You need to get 28 questions correct (70%) to pass the exam
  • The questions are all multiple choice

 

How Is the Exam Taken?

The exam vouchers provided by GogoTraining are for online proctored exams.  This gives you the flexibility of taking the exam from any location.

When Will I Receive My Exam Voucher?

Exam voucher orders are purchased within 24 hours following purchase Monday to Friday.

How Long Is My Exam Voucher Valid?

Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire.  Please note that the exam extension must be ordered before your exam expires.

How Do I Schedule My Exam?

Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.

When Can I Take My Exam?

Exam slots are available 7 days a week 24 hours a day.  Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months.  Please note that the extension must be ordered before your exam expires.

If you have any questions email customerservice@gogotraining.com.

This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctore your exam.

Thank you for choosing GogoTraining!

Ask the Instructure a Question

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.

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    The ITIL 4 High Velocity IT course on this page is offered by GogoTrianing ATO of AXELOS Limited.  ITIL 4 High Velocity IT is a registered trademark of AXELOS Limited.  All rights reserved.