Fundamentals of Data Center Operations

Fundamentals of Data Center Operations course covers data center management, including issues facing data center managers, practical steps to implement ITIL, data center management tools, and the IT Service Management metrics which will help you to optimize your data center management.

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If you or your team is involved in data center technology, whether it is in a sales, support or operations capacity, it is important to have a good understanding of the overall data center and the issues facing data center managers on a daily basis.  The Data Center Operations course series is a great way to improve management of your the data center.  It is geared for everyone from the data center novice to the most experienced IT and facilities technicians and managers.  The Data Center Operations course covers data center management, including issues facing data center managers, practical steps to implement ITIL, data center management tools, and the IT Service Management metrics which will help you to optimize your data center management.

There are three other courses in this series:

In This Course You Will Learn:

  • Discuss management tools available to help you optimize data center performance and availability
  • Identify practical steps to implement ITIL
  • Measure the IT Service Management metrics that really matter
  • Monitor your data center to optimize performance and availability

Prerequisites

While there are no prerequisites for this course, it is important to have a good understanding of the overall data center and the issues facing data center managers on a daily basis. It is recommended that you be involved in data center technology, whether it is in a sales, support, or operations capacity.

It is recommended that you first take the Fundamentals of Infrastructure Management course

Module 01: Introduction to ITIL 
• What is ITIL?
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement

Module 02: Practical Steps to Implement ITIL Part 1
• Reduce the amount of unplanned work
• Create and maintain an asset inventory

Module 03: Practical Steps to Implement ITIL Part 2 
• Create a repeatable build library
• Implement continual improvement
• Quiz

Module 04: Data Center Management 
• Data center management issues
• IT/Facilities gap
• Data center management goals

Module 05: Data Center Asset Management 
• Tracking data center assets
• Asset management best practices

Module 06: Data Center Asset Management Tools 
• Asset management tool features
• Overview of asset management tools
• Automated asset tracking

Module 07: Data Center Real-Time Monitoring 
• Difference between building, network, and data center management systems
• Questions to ask before buying a data center monitoring system
• SNMP fundamentals

Module 08: Data Center Real-Time Monitoring Tools
• Overview of real-time monitoring tools
• Quiz

Module 09: Data Center Management Tools Part 1 
• CFD modeling tools
• Access management tools

Module 10: Data Center Management Tools Part 2 
• Connectivity management tools
• Maintenance management tools

Module 11: Measuring ITSM in the Data Center
• What is IT service management?
• ITSM metrics model
• Implementing an ITSM metrics program
• Quiz

Course

Delivery Type: The Course is taken online
Length of Access: 1 year
Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides. Exam Prep and Instructor Support.

$229.00Add to cart

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Meet Your Instructor

Dave Cole

David Cole is the founder, president and chief technical officer for No Limits Software, a technology company focused on data center management solutions.  He is a data center management and education consultant for PTS Data Center Solutions.  He has extensive experience in software development, data center management and device monitoring and control.   He is a Certified Data Centre Professional through ICOR (The International Consortium for Organizational Resilience), a Microsoft Certified Professional Systems Engineer and is also certified for ITIL version 3.  He has presented at Data Center Dynamics, Data Center World, AFCOM, and other data center forums in the United States and Europe and has had articles published in multiple publications.

Get Your Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Quiz Guide
  • Additional Resources

Course Links

These links are activated when you purchase this course.

  • Course Survey

Course Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

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